Business Growing Pains Often Bring Tough Choices

Over a series of blog posts, our President, Lisa Fagan, will be highlighting some of the tough choices companies have to face on their journey to business growth. When a top sales person is making more money than anyone else in the company, is the only answer to fire them? Many years ago, I brought [...]

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In Retail Sales, Customer Experience Takes Center Stage

The mystery shopping work we do for clients is always interesting in what it reveals about the sales process as well as the experience of being in a customer’s shoes—and how closely that experience aligns with what the company is really intending. In fact, it seems that no matter how high tech or cutting edge [...]

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Customer Loyalty

Our Chief Sales Officer, Dina Simon, weighs in this week on the question of who “deserves” exceptional customer service. Do you have to have a Gold or Platinum membership to get good service? Really?! I do get it, and I do benefit from it when it pertains to flying and being upgraded and service levels [...]

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Solving the Sales Puzzle

Life is short and selling is downright hard, especially today.  I’ve been either a sales professional or leading a sales organization for the better part of 20 years.  I won’t lie to you, there are days when it feels like 50 years.  It’s on those days that I have to remind myself why I love [...]

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Bold Steps

If it wasn’t for Steve Jobs, I wouldn’t be walking around with my arsenal of Apple products…iPod, iPhone, iPad, MacBook…all with pink covers and accessories (even a pink mouse). Because that’s just me. And isn’t that the point of it all? Breaking the mold, living your individuality, realizing your personal potential and not being afraid [...]

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